Privacy Policy
Effective Date: March 14, 2026
At I LOVE CLEANING, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you use our website or contact us through WhatsApp.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Your name
Phone number
Email address, if provided
Home address or service location
Booking details
Messages or inquiries sent through WhatsApp or the website
Any other information you choose to share with us
We may also collect basic technical information such as browser type, device type, and website usage data to help improve the website experience.
2. How We Use Your Information
We use your information to:
Respond to your inquiries
Arrange and manage cleaning bookings
Communicate with you about services, scheduling, rescheduling, or cancellations
Provide customer support
Improve our website and services
Maintain business records
Comply with legal obligations where required
3. WhatsApp Communication
As I LOVE CLEANING primarily operates through WhatsApp, any information you share with us through WhatsApp may be used to respond to your inquiries, confirm bookings, and provide customer support. By contacting us through WhatsApp, you understand that your communication is also subject to WhatsApp’s own privacy practices and policies.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary to:
Deliver our services
Manage bookings and customer support
Comply with legal or regulatory requirements
Protect our rights, customers, or business operations
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, or loss. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to provide our services, manage customer communication, maintain records, and meet legal or operational requirements.
7. Cookies and Website Data
Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and understand how visitors use the site. You can choose to disable cookies through your browser settings, although some parts of the website may not function properly.
8. Third-Party Services
Our website may include links or integrations with third-party services, such as WhatsApp, analytics tools, maps, or translation tools. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies separately.
9. Your Rights
Depending on your location and applicable laws, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us through our official communication channel.
10. Children’s Privacy
Our services and website are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Any updates will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
I LOVE CLEANING
WhatsApp: +65 8064 7902